FAQ

  • It has been awhile since I ordered, what is going on?
    Your order might be delayed for a few reasons. Most likely is due to a back-order of one of the products you ordered. If you have any questions please contact us. Remember, we have a 95% fill rate on orders which means most of our orders ship within two business days of being processed.
     
  • I do not see what I want online, can you special order it?
    If you do not see something you want on our website, we can possibly special order it for you. Please contact us and we will try to assist you.
     
  • I want to do a group buy, can I get a discount?
    Yes, to set up a group by, you must first contact us and give us the details of the group buy. We will provide you in detail of the prices and what you need to do.
     
  • Why is the product I ordered suddenly on backorder?
    Backorders occur suddenly and often times without prior notice. If the product you order was not on backorder at the time you ordered, it does not mean it will not go on backorder later on. This is due to inventory sometimes being damaged, or missing.
     
  • Are your products insured during shipping?
    Yes all orders are insured against damage during shipping. In the event damage occurs, contact us and we will take care of everything.
     
  • How long is shipping?
    Actual shipping time from our warehouse to any destination in the US is approximately 5-7 business days. The total shipping time can vary according to the availability of the products ordered. We have a 95% fill rate on orders so most products leave our warehouse within 2 business days.
     
  • I received part of my order where is the rest?
    Due to the possibilities of back order, some orders will be fulfilled as the products come into our warehouse. In such cases we will send what we have first and send the rest later.
     
  • Thank You
    Thank you for taking the time to read our FAQ's. Our staff at Helixparts.com/usa operated by Iddhi Technologies CO.,LLC wishes you a great shopping experience. If you have questions regarding these policies please do not hesitate to contact us.