IMPORTANT!
Our Warehouse will be closed from Novt18th until Nov.29th 2008. You are Welcome to place an order during this period. Your order will be processed/shipped on 11-29-2008.
It has been awhile since I ordered, what is going on?
Your order might be delayed for a few reasons. Most likely is due to a
back-order of one of the products you ordered. If you have any questions
please
contact us. Remember, we have a 95% fill rate on orders which means most
of our orders ship within two business days of being processed.
I do not see what I want online, can you special order it?
If you do not see something you want on our website, we can possibly special
order it for you. Please
contact
us and we will try to assist you.
I want to do a group buy, can I get a discount?
Yes, to set up a group by, you must first
contact
us and give us the details of the group buy. We will provide you in detail
of the prices and what you need to do.
Why is the product I ordered suddenly on backorder?
Backorders occur suddenly and often times without prior notice. If the product
you order was not on backorder at the time you ordered, it does not mean it
will not go on backorder later on. This is due to inventory sometimes being
damaged, or missing.
Are your products insured during shipping?
Yes all orders are insured against damage during shipping. In the event damage
occurs, contact us and we will take care of everything.
How long is shipping?
Actual shipping time from our warehouse to any destination in the US is
approximately 5-7 business days. The total shipping time can vary according to
the availability of the products ordered. We have a 95% fill rate on orders so
most products leave our warehouse within 2 business days.
I received part of my order where is the rest?
Due to the possibilities of back order, some orders will be fulfilled as the
products come into our warehouse. In such cases we will send what we have
first and send the rest later.
Thank You
Thank you for taking the time to read our FAQ's. Our staff at
Helixparts.com/usa operated by Iddhi Technologies CO.,LLC wishes you a great
shopping experience. If you have questions regarding these policies please do
not hesitate to
contact
us.
IMPORTANT!
Our Warehouse will be closed from Novt18th until Nov.29th 2008. You are Welcome to place an order during this period. Your order will be processed/shipped on 11-29-2008.
